Meet Our Intake Nurse, Lesley: What to Expect When You Call Reiter & Walsh

Meet Our Intake Nurse Lesley Atton, RN, BSN

What to Expect When You Call Reiter & Walsh ABC Law Centers

Our in-house intake nurse Lesley Atton understands how intimidating it can feel to contact an attorney’s office. In this video, Lesley will introduce you to her experience, background, and role here at Reiter & Walsh, PC, walking you through what to expect when you call our office. To learn more about Lesley, visit her bio page here!

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Video Transcript:

My name is Lesley and I am the intake nurse here at Reiter & Walsh. I’ve actually been an RN for the past 21 years. One of the highlights of my career is when I worked with mentally and physically disabled children in the home care setting. I was fortunate enough to work both as a private duty nurse and as a vising nurse.

Reiter & Walsh, PC | Legal Nurse Lesley Atton

You know, when you’re first calling an attorney’s office, it can be quite an intimidating experience. And, being a nurse, I am the first point of contact. And many times it is the mothers or the fathers, but it can also be the extended family members. The first time that a client calls in, I do have a set of specific interview questions that I ask them. I start out very general with their contact information, and then I move into questions that are a little more complex. I talk do about their prenatal care, the care they’ve had during labor and delivery, if they had an NICU stay, if they’ve had any type of brain injury, I need to know what kind of tests were done, did they have an MRI done, have they been having seizures—I need to know some specific information. And that’s because that’s what the attorneys need in order to look for certain red flags and indicators that will tell them if they think there’s been any type of negligence or malpractice.

There are many reasons that people call into an attorney’s office. One of them is they think they had a normal pregnancy and now their child is very ill; they’re not sure why their child is sick. And even though I can’t give medical advice, I can help them navigate the very confusing landscape of a hospital, and all the medical jargon, and help them understand these terms that are just thrown at them. A lot of times doctors just say HIE [hypoxic-ischemic encephalopathy] like everybody knows what that acronym stands for, and people don’t know. I am here to be a listener, and that’s what I do very well. And people have as much time as they need to answer my interview questions so that their needs can be met. I want to reassure that all of the information is kept completely confidential. Give me a call, and let’s see what we can do to help.